Member Services: Refunds, Guest, Ticket and Contact Policies
Membership and Refunds:
All Field Museum memberships and non-complimentary/purchased tickets are non-refundable.
Member Guest Policy:
Membership benefits at The Field Museum are non-transferrable. In the event, a member would like to have a guest use their membership benefits, without being in attendance, it is required to contact Member Services at (312)-665-7700 or at firstname.lastname@example.org and notify us that you will be having guests attend the Museum. For guests to use a member's benefits they must use some of the member's exhibit tickets. Contact Member Services for more information.
Members are allowed to exchange any future date tickets for an alternate date. However, ticket availability for alternate dates is not guaranteed, and is subject to a first come, first served basis. Exchanges may be made by calling the Membership Ticketing Hotline at (312) 665-7705, visiting the Museum’s Membership desk or filling out the Member Ticket Request Form. One ticket exchange may be made at no charge. Additional exchanges may incur a small fee.
To obtain additional tickets, please call your designated Member Ticketing Hotline, or visit the Membership Desks at the South or East Entrances of the Museum during your next visit. Members are limited to the number of free or discounted tickets stipulated for their membership level. Additional tickets are available at the Museum’s retail rate.
All Member tickets reserved in advance are held at the Museum's South Entrance Membership Desk for pickup the day on the viewing. When picking up your reserved tickets as a member, have your membership card and a photo ID. Complimentary Member tickets are no longer mailed to Members.
Thank you for ordering your Member tickets in advance.
Change Your Contact Information:
If you have any changes to your contact information, including name, address, phone number and/or e-mail address, please let us know so you continue to receive your invitations, In the Field magazine and members-only emails. Please include your previous contact information as well as your name, member number and a telephone number in case we have any questions. You can email us your contact information change at email@example.com or by calling (312)-665-7700.
Lost or Stolen Member Card:
Should you lose your member card, please contact Member Services at (312)-665-7700. You will receive your replacement card within two weeks. Before you receive it, you may visit the Museum by showing your photo ID at the Membership Desk
The Field Museum never sells our members' list, but occasionally we do exchange it with other cultural organizations and partners from whom you may receive mail. If you would prefer to be excluded from these exchanges, please contact Member Services at (312)-665-7700 with your name, address and member ID number.
Thank you for your continued support as a member at The Field Museum! We value you and hope to see you soon!
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