Support the Museum Related Questions
Yes. We can ship orders for international customers, but delivery rates can vary. You can email us at firstname.lastname@example.org
Yes. Our secure server software utilizes industry - standard SSL encryption technology. SSL (Secure Socket Layer) encrypts or encodes your credit card number as well as all your personal information so this information is unavailable, but also unreadable if someone should attempt to intercept it during transmission. The Field Museum does not store your credit card number or expiration date.
For general membership questions (renewals, replacement Membership cards), please call (312) 665-7700. You may contact the Membership department by phone, email or mail. The Membership Department is open Monday - Friday from 8:30 am to 4:30 pm. For more Membership FAQs, click on the "VIEW ALL" link at the bottom right of the page.
Yes. You may send an individual order to a different shipping address. We cannot ship individual items within one order to multiple addresses. It is best to place each order for each address separately when they need to be delivered to more than one address.
To place a request for special exhibition tickets, please call (312) 665-7705 or send an email to email@example.com. Once your ticket request is placed, you will receive a confirmation call or email from a Membership Services representative. Due to the high volume of ticket requests, please allow 2-3 business days for your request to be processed.
Some items from our physical store are not yet included online, but we are continually working to increase the number of products available for purchase online. If you have seen something in our stores that we have not yet included on our site, or if you would like to know if there is any other merchandise related to your interests, please email The Field Museum at firstname.lastname@example.org with your inquiry.
A Family membership provides benefits for free general admission and discounts for two adults and all the children under age 18 who live in your household. If you are a grandparent, the membership covers two adults and all of your grandchildren under age 18. Memberships are annualized from the date you join.
The Field Museum Online Store offers a variety of items grouped by category and by exhibit. Browse through our selections by clicking on a category or exhibit topic. For a complete description of an item click on its underlined name and this will take you to the product's description page. If you would like to purchase the item, click on the "Add to Shopping Bag" button, just once. You will be taken to your shopping bag review page to verify that the item has been placed in your shopping bag. To shop for more items click on the "Continue Shopping" link. If you are finished shopping and would like to check out, click the "Proceed to Checkout" button and follow the instructions to complete your order process.
Members are entitled to a limited amount of free or discounted tickets to special exhibitions. Underground Adventure, Evolving Planet and The Ancient Americas are always free to members. In addition, members have the opportunity to attend free exhibition previews and viewing events throughout the year.
Once an item has been added to your shopping bag, you can change the quantity from the Shopping Bag Review page. Go to your Shopping Bag Review page by clicking on the Shopping Bag link on the top navigation bar. Change the quantity within the quantity column and click the "update cart" link below your list of items.
All visitors to the Museum, members and non-members alike, park in the Soldier Field lot and are subject to parking rates established by the management of the Solider Field Garage. Unfortunately, the Museum cannot validate parking for members. Click here for driving directions, and parking information.
In order to purchase from The Field Museum Online Store you must create an account. The information you enter is used only for order tracking purposes. Your credit card number and expiration date is not stored in our database. It is used on a one-time only basis and must be re-entered each time you place an order.
Members may visit The Field Museum for an unlimited number of times each year free of general admission fees. We are open every day from 9am to 5pm, except Christmas Day. Last entry for the day is at 4pm. Please note, your Membership also entitles you to reciprocal Membership and entry to over 200 National Museums. Click here for a list or Membership Benefits and discounts.